Validation of the ISS-QUAL and the role of gender, age and education on it service quality in the public sector
Danilo M. Marchiori, Emerson W. Mainardes, Ricardo G. Rodrigues
| Year of publication: |
December 2018
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|---|---|
| Authors: | Marchiori, Danilo M. ; Mainardes, Emerson Wagner ; Rodrigues, Ricardo Gouveia |
| Published in: |
Information technology and management. - New York, NY [u.a.] : Springer, ISSN 1385-951X, ZDB-ID 2212813-X. - Vol. 19.2018, 4, p. 217-230
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| Subject: | Information technology service quality | SEM | Internal providers | Confirmatory factor analysis | Public sector | Dienstleistungsqualität | Service quality | Öffentlicher Sektor | Faktorenanalyse | Factor analysis | Öffentliche Dienstleistung | Public services | Geschlecht | Gender |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s10799-017-0281-0 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011957537