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Adressing environmental, financial and social sustainability in the management of higher education quality
Martins, Harley dos Sontos; Loureiro, Sandra Maria Correia - In: Journal for international business and entrepreneurship … 7 (2013/14) 3, pp. 93-114
Persistent link: https://www.econbiz.de/10010399445
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An investigation of service quality assessments across retail formats
Amorim, Marlene; Saghezchi, Fatemeh Bashashi - In: International journal of quality and service sciences 6 (2014) 2/3, pp. 221-236
Persistent link: https://www.econbiz.de/10010404577
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Customer use of virtual channels in multichannel services : does type of activity matter?
Sousa, Rui; Amorim, Marlene; Rabinovich, Elliot; … - In: Decision sciences : DS 46 (2015) 3, pp. 623-657
Persistent link: https://www.econbiz.de/10011476317
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Quality management and excellence in the third sector : examining European Quality in Social Services (EQUASS) in non-profit social services
Melaõ, Nuno Filipe; Guia, Sara Maria; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 8, pp. 840-857
Persistent link: https://www.econbiz.de/10011977052
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A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura; Amorim, Marlene - In: Total quality management & business excellence : an … 28 (2017) 10, pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
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Multichannel service failure and recovery in a O2O era : a qualitative multi-method research in the banking services industry
Reis, João; Amorim, Marlene; Melão, Nuno - In: International journal of production economics 215 (2019), pp. 24-33
Persistent link: https://www.econbiz.de/10012036645