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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
43
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43
Theorie
19
Theory
19
Coronavirus
16
Innovation adoption
16
Innovationsakzeptanz
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China
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Lieferkette
13
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Customer satisfaction
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COVID-19
11
Kundenzufriedenheit
11
Beziehungsmarketing
10
Logistics provider
10
Logistikunternehmen
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Service quality
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Corporate social responsibility
9
Corporate Social Responsibility
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Structural equation model
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Strukturgleichungsmodell
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Yuen, Kum Fai
6
Vinh Van Thai
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Wang, Xueqin
2
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Guo, Yanru
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Japutra, Arnold
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Kim, Thai Young
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Lee, Min-Kyu
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Ma, Fei
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Journal of retailing and consumer services
2
International journal of logistics : research and applications
1
International journal of quality and service sciences
1
Journal of marketing for higher education
1
Maritime policy & management
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Maritime policy and management : MPM
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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ECONIS (ZBW)
9
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1
Service recovery strategies for crowdsourced transportation : an examination of their impacts on user loyalty
Yuen, Kum Fai
;
Song, Simin
;
Li, Xue
;
Wang, Xueqin
- In:
Technology analysis & strategic management
35
(
2023
)
5
,
pp. 523-537
Persistent link: https://www.econbiz.de/10014301365
Saved in:
2
Service quality and customer satisfaction in liner shipping
Yuen, Kum Fai
;
Vinh Van Thai
- In:
International journal of quality and service sciences
7
(
2015
)
2/3
,
pp. 170-183
Persistent link: https://www.econbiz.de/10011400404
Saved in:
3
Service quality appraisal : a study of interactions
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Total quality management & business excellence : an …
28
(
2017
)
7
,
pp. 730-745
Persistent link: https://www.econbiz.de/10011977028
Saved in:
4
Corporate social responsibility and service quality provision in shipping firms : financial synergies or trade-offs?
Yuen, Kum Fai
;
Vinh Van Thai
- In:
Maritime policy and management : MPM
44
(
2017
)
1/2
,
pp. 131-146
Persistent link: https://www.econbiz.de/10011732280
Saved in:
5
Multi-stakeholders' assessment of bike sharing service quality based on DEMATEL-VIKOR method
Ma, Fei
;
Shi, Wenjing
;
Yuen, Kum Fai
;
Sun, Qipeng
;
Guo, …
- In:
International journal of logistics : research and …
22
(
2019
)
5
,
pp. 449-472
Persistent link: https://www.econbiz.de/10012203866
Saved in:
6
Quality design for maritime studies programme in the digital era
Koh, Le Yi
;
Li, Kevin Xingang
;
Chia, Ying Ying
;
Yuen, …
- In:
Maritime policy & management
50
(
2023
)
3
,
pp. 301-320
Persistent link: https://www.econbiz.de/10014323028
Saved in:
7
Consumers' usage of errand delivery services : the effects of service quality and consumer perception
Zhao, Jinjing
;
Lee, Min-Kyu
;
Qi, Guanqiu
;
Liu, Yanfeng
- In:
Journal of retailing and consumer services
81
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015125117
Saved in:
8
Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong
;
Kim, Thai Young
;
Wang, Xueqin
- In:
Journal of retailing and consumer services
70
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014239880
Saved in:
9
The influence of self-congruence and relationship quality on student educational involvement
Japutra, Arnold
;
Wang, Shasha
;
Li, Ting
- In:
Journal of marketing for higher education
33
(
2023
)
1
,
pp. 40-57
Persistent link: https://www.econbiz.de/10014286212
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