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~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Service orientation
41
service orientation
32
Dienstleistungsqualität
30
Service quality
30
Beziehungsmarketing
17
Relationship marketing
17
Service industry
13
Service management
11
Dienstleistungsmanagement
10
Services
10
Arbeitsverhalten
9
Work behaviour
9
Job satisfaction
8
Arbeitszufriedenheit
7
India
7
Consumer behaviour
6
Customer satisfaction
6
Dienstleistung
6
Firm performance
6
Indien
6
Kundenzufriedenheit
6
Leadership
6
Unternehmenserfolg
6
Customer orientation
5
Customer service
5
Führungsstil
5
Konsumentenverhalten
5
Leadership style
5
Leistungsmotivation
5
Performance
5
Servitization
5
Work motivation
5
scale refinement
5
Bundling strategy
4
Commitment
4
Employee engagement
4
Industrial services
4
Innovation
4
Kundenservice
4
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13
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13
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English
13
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Frimpong, Kwabena
2
Rizvi, Irfan A.
2
Zaiem, Imed
2
Bonfim, Leandro Rodrigo Canto
1
Didonet, Simone Regina
1
Finoti, Lucas
1
Gebauer, Heiko
1
Hadwich, Karsten
1
Hakala, Henri
1
Johannessen, Jon-Arild
1
Kindström, Daniel
1
Kohtamaki, Marko
1
Kowalkowski, Christian
1
Mekoth, Nandakumar
1
Meshram, Kanika
1
Parida, Vinit
1
Partanen, Jukka
1
Popli, Sapna
1
Popli, Sepna
1
Popp, Marion Claudia Helma
1
Segatto, Andrea P.
1
Skaalsvik, Hugo
1
Sony, Michael
1
Toaldo, Ana Maria Machado
1
Venkatraman, Rohan
1
Wilson, Alan M.
1
Wincent, Joakim
1
Zghidi, Afef Ben Youssef
1
Zghidi, Afef Benyoussef
1
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Journal of service theory and practice : JSTP
2
Services marketing quarterly
2
The journal of services marketing
2
Competitiveness review : an international business journal incorporating Journal of global competitiveness
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
International journal of business excellence
1
International journal of strategic change management : IJSCM
1
Journal of service management
1
Problems and perspectives in management : PPM ; international research journal
1
The journal of business & industrial marketing
1
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ECONIS (ZBW)
13
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1
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
2
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
3
Service orientation in delivery : perspectives from employees, customers, and managers
Frimpong, Kwabena
- In:
Services marketing quarterly
35
(
2014
)
1
,
pp. 54-67
Persistent link: https://www.econbiz.de/10010346092
Saved in:
4
Service innovation : suggesting a typology of service innovation
Skaalsvik, Hugo
;
Johannessen, Jon-Arild
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
3
,
pp. 38-45
Persistent link: https://www.econbiz.de/10010502866
Saved in:
5
Service orientation : changing in Tunisian firms
Zghidi, Afef Ben Youssef
;
Zaiem, Imed
- In:
International journal of strategic change management : IJSCM
6
(
2015
)
1
,
pp. 1-20
Persistent link: https://www.econbiz.de/10011503115
Saved in:
6
The performance impact of industrial services and service orientation on manufacturing companies
Kohtamaki, Marko
;
Hakala, Henri
;
Partanen, Jukka
; …
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10011400721
Saved in:
7
Exploring the relationship between service orientation, employee engagement and perceived leadership style : a study of managers in the private service sector organizations in India
Popli, Sepna
;
Rizvi, Irfan A.
- In:
The journal of services marketing
29
(
2015
)
1
,
pp. 59-70
Persistent link: https://www.econbiz.de/10010531128
Saved in:
8
Service orientation as a strategic marketing tool : the moderating effect of business sector
Zghidi, Afef Benyoussef
;
Zaiem, Imed
- In:
Competitiveness review : an international business …
27
(
2017
)
1
,
pp. 40-61
Persistent link: https://www.econbiz.de/10011696396
Saved in:
9
Leadership style and service orientation : the catalytic role of employee engagement
Popli, Sapna
;
Rizvi, Irfan A.
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 292-310
Persistent link: https://www.econbiz.de/10011603071
Saved in:
10
The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector
Sony, Michael
;
Mekoth, Nandakumar
- In:
International journal of business excellence
11
(
2017
)
3
,
pp. 357-380
Persistent link: https://www.econbiz.de/10011734407
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