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Articulating the service concept in professional service firms
Beltagui, Ahmad; Sigurdsson, Kjartan; Candi, Marina; … - In: Journal of service management 28 (2017) 3, pp. 593-616
Persistent link: https://www.econbiz.de/10011758783
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Setting the stage for service experience : design strategies for functional services
Beltagui, Ahmad; Candi, Marina; Riedel, Johann - In: Journal of service management 27 (2016) 5, pp. 751-772
Persistent link: https://www.econbiz.de/10011553130
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Investigating the relationship between innovation strategy and performance
Kahn, Kenneth B.; Candi, Marina - In: Journal of business research : JBR 132 (2021), pp. 56-66
Persistent link: https://www.econbiz.de/10012581560