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~subject:"Digitalisierung"
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Digitalisierung
Consumer behaviour
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Customer satisfaction
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Dienstleistungsqualität
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Co-creation dynamics
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Digitization
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Emotion
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Chou, Cindy Yunhsin
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Leo, Wei Wei Cheryl
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Chen, Tom
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Laud, Gaurangi
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The journal of services marketing
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ECONIS (ZBW)
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Servicing through digital interactions andwell-being in virtual communities
Chou, Cindy Yunhsin
;
Leo, Wei Wei Cheryl
;
Chen, Tom
- In:
The journal of services marketing
36
(
2022
)
2
,
pp. 217-231
Persistent link: https://www.econbiz.de/10013407477
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Digital transformation for crisis preparedness : service employees' perspective
Leo, Wei Wei Cheryl
;
Laud, Gaurangi
;
Chou, Cindy Yunhsin
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 351-370
Persistent link: https://www.econbiz.de/10014228976
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