PART I: DIGITAL TRANSFORMATION IN THE CUSTOMER EXPERIENCE1. Digitalization, Customer Engagement, and Performance of Small and Medium Enterprises: Emerging Market ContextDan Dankwa and Joseph Yeboah2. The Impact of Digitalization on Organizational Behavior and Performance: A Case Study of the...

1. Artificial Intelligence on SCM in the Hospitality Sector 2. Electronic Procurement and Procurement Performance in the Oil and Gas Industry: A Case Study of Total Oil Service Stations in Tamale 3. Blockchain (BC) on Supply Chain Management (SCM) 4. Robots on Supply Chain Management 5....