The emergence of digital technologies across all aspects of operations management has enabled shifts in decision making, shaping new operational dynamics and business opportunities. The associated scholarly discussions in information systems and operations management span digital manufacturing,...

Omnichannel retailing and digitalization result in considerable challenges for the management and optimization of retail operations. The continued demand of quantitative insights, their practical need, and the growing availability of data motivates an increasing number of scientists and...

Millions of nanostores around the world face the prospect of digitization, which promises to create significant operational benefits. At the same time, however, digitization may be a risky endeavor. Through the application of a survey and experiments in the field with hundreds of shopkeepers, we...