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Co-creating e-commerce last-mile logistics with consumers : a conceptual framework and future research agenda
Wang, Xueqin; Yuen, Kum Fai; Wong, Yiik Diew; Li, Kevin … - In: Key challenges and opportunities for quality, …, (pp. 177-202). 2021
Persistent link: https://www.econbiz.de/10012506170
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E-consumer adoption of innovative last-mile logistics services : a comparison of behavioural models
Wang, Xueqin; Yuen, Kum Fai; Wong, Yiik Diew; Teo, Chee … - In: Total quality management & business excellence 31 (2020) 12, pp. 1381-1407
Persistent link: https://www.econbiz.de/10012256808
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Green and gamified! : an investigation of consumer participation in green last-mile from a gamification affordance perspective
Liu, Xiaodi; Zhou, Zengze; Yuen, Kum Fai; Wang, Xueqin - In: Journal of retailing and consumer services 79 (2024), pp. 1-13
Persistent link: https://www.econbiz.de/10015098478
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Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao; Wong, Yiik Diew; Teo, Chee Chong; Wang, Ziyang - In: Journal of retailing and consumer services 76 (2024), pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
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How do consumers’ fashion lifestyles differentiate their logistics preferences for fashion products?
Ma, Bohao; Adam, Shahdzah Wati Binte; Teo, Chee Chong; … - In: Journal of retailing and consumer services 79 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015098494
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Effects of logistics service quality and price fairness on customer repurchase intention : the moderating role of cross-border e-commerce experiences
Do, Quynh Huong; Kim, Thai Young; Wang, Xueqin - In: Journal of retailing and consumer services 70 (2023), pp. 1-12
Persistent link: https://www.econbiz.de/10014239880