Co-creating e-commerce last-mile logistics with consumers : a conceptual framework and future research agenda

Xueqin Wang, Kum Fai Yuen, Yiik Diew Wong, Kevin X. Li, and Thi Minh Trang Tran

Year of publication:	2021
Authors:	Wang, Xueqin ; Yuen, Kum Fai ; Wong, Yiik Diew ; Li, Kevin Xingang ; Thi Minh Trang Tran
Published in:	Key challenges and opportunities for quality, sustainability and innovation in the fourth industrial revolution : quality and service management in the fourth industrial revolution - sustainability and value co-creation. - New Jersey : World Scientific, ISBN 978-981-12-3034-9. - 2021, p. 177-202
Subject:	consumer logistics value co-creation \| service innovation \| exploitation and empowerment \| relationship governance \| Kundenintegration \| Customer integration \| Logistik \| Logistics \| Electronic Commerce \| E-commerce \| Betriebliche Wertschöpfung \| Value creation \| Beziehungsmarketing \| Relationship marketing \| Lieferantenmanagement \| Supplier relationship management \| Konsumentenverhalten \| Consumer behaviour \| Online-Handel \| Online retailing \| Logistikunternehmen \| Logistics provider

Type of publication:	Article
Type of publication (narrower categories):	Aufsatz im Buch ; Book section
Language:	English
Other identifiers:	10.1142/9789811230356_0010 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

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