Narrow search
Showing 1 - 5 of 5
Cover Image
How do organizational emotion resources enhance Gen Z person-job fit in hotels? : roles of career adaptability and diversity management
Zhou, Xiaoman; Wang, Shuo (Sure); Zhao, Xinyuan; … - 2025
Persistent link: https://www.econbiz.de/10015375048
Cover Image
Transformational leadership and service recovery performance : the mediating effect of emotional labor and the influence of culture
Luo, Anqi; Guchait, Priyanko; Lee, Lindsey; Madera, Juan M. - In: International journal of hospitality management 77 (2019), pp. 31-39
Persistent link: https://www.econbiz.de/10011988424
Cover Image
Negative affect, deep acting, and customer compensation as responses to customer mistreatment : the effect of customer-based perspective-taking
Lee, Lindsey; Guchait, Priyanko; Madera, Juan M. - In: International journal of hospitality management 89 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012293722
Cover Image
Anxiety and gratitude toward the organization : relationships with error management culture and service recovery performance
Wang, Xingyu; Guchait, Priyanko; Pasamehmetoglu, Aysin - In: International journal of hospitality management 89 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012293788
Cover Image
Employee mindfulness and creativity : when emotions and national culture matter
Gip, Huy; Do The Khoa; Guchait, Priyanko; Fernando … - In: The service industries journal 42 (2022) 5/6, pp. 383-411
Persistent link: https://www.econbiz.de/10013167433