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The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts
Kuhnle, Jennifer C.; Caemmerer, Barbara; Mulki, Jay P. - In: Journal of customer behaviour 11 (2012) 2, pp. 167-179
Persistent link: https://www.econbiz.de/10009664024
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Regulation of emotions, interpersonal conflict, and job performance for salespeople
Mulki, Jay P.; Jaramillo, Fernando; Goad, Emily A.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 623-630
Persistent link: https://www.econbiz.de/10010496161
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The interplay of emotion regulation and sales experience in salesperson conflicts : evidence from an emerging economy
Darrat, Mahmoud A.; Mulki, Jay P.; Swimberghe, Krist - In: Journal of global marketing 30 (2017) 2, pp. 99-109
Persistent link: https://www.econbiz.de/10011779410
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Customer-directed extra-role performance and emotional understanding : effects on customer conflict, felt stress, job performance and turnover intentions
Mulki, Jay P.; Wilkinson, John W. - In: Australasian marketing journal 25 (2017) 3, pp. 206-214
Persistent link: https://www.econbiz.de/10011792002
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Embracing ambiguity : the unspoken key to sales success
Mulki, Jay P.; Kamath, Divakar - In: International journal of bank marketing 43 (2025) 3, pp. 644-664
Persistent link: https://www.econbiz.de/10015202557
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How salesperson traits and intuitive judgments influence adaptive selling : a sensemaking perspective
Locander, David A.; Locander, Jennifer A.; Weinberg, … - In: Journal of business research : JBR 118 (2020), pp. 452-462
Persistent link: https://www.econbiz.de/10012288626