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The sadness of lives and the comfort of things : goods as evocative objects in bereavement
Turley, Darach; O'Donohoe, Stephanie - In: Journal of marketing management : MM 28 (2012) 11/12, pp. 1331-1353
Persistent link: https://www.econbiz.de/10009702003
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Fatal errors: unbridling emotions in service failure experiences
O'Donohoe, Stephanie; Turley, Darach - In: Journal of strategic marketing 15 (2007) 1, pp. 17-28
Persistent link: https://www.econbiz.de/10003437655