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A structural model of liminal experience in tourism
Zhang, Hui; Xu, Honggang - In: Tourism management : research, policies, practice 71 (2019), pp. 84-98
Persistent link: https://www.econbiz.de/10011987753
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Good match, deep love : three studies examining the celebrity endorsement's influence on destination brand love
Zhang, Hui; Xu, Honggang - In: Journal of travel research : a quarterly publication of … 63 (2024) 3, pp. 565-587
Persistent link: https://www.econbiz.de/10014582358
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Adverse impacts of revealing the presence of "Artificial Intelligence (AI)" technology in product and service descriptions on purchase intentions : the mediating role of emotional trust and the moderating role of perceived risk
Cicek, Mesut; Gursoy, Dogan; Lu, Lu - In: Journal of hospitality marketing & management 34 (2025) 1, pp. 1-23
Persistent link: https://www.econbiz.de/10015189070
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Customers' online service encounter satisfaction with chatbots : interaction effects of language style and decision-making journey stage
Huang, Yingying; Gursoy, Dogan - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4074-4091
Persistent link: https://www.econbiz.de/10015145310
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Identifying the complex relationships among emotional labor and its correlates
Gursoy, Dogan; Boylu, Yasin; Avci, Umut - In: International journal of hospitality management 30 (2011) 4, pp. 783-794
Persistent link: https://www.econbiz.de/10009242177
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Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying; Lu, Lu; Gursoy, Dogan - In: Tourism management : research, policies, practice 69 (2018), pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
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Message framing and regulatory focus effects on destination image formation
Zhang, Meng; Zhang, Guang-yu; Gursoy, Dogan; Fu, Xiao-rong - In: Tourism management : research, policies, practice 69 (2018), pp. 397-407
Persistent link: https://www.econbiz.de/10011903546
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Role of trust, emotions and event attachment on residents' attitudes toward tourism
Ouyang, Zhe; Gursoy, Dogan; Sharma, Bishnu - In: Tourism management : research, policies, practice 63 (2017), pp. 426-438
Persistent link: https://www.econbiz.de/10011746726
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The impacts of service failure and recovery efforts on airline customers’ emotions and satisfaction
Xu, Xun; Liu, Wenhui; Gursoy, Dogan - In: Journal of travel research : a quarterly publication of … 58 (2019) 6, pp. 1034-1051
Persistent link: https://www.econbiz.de/10012050714