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Mitigating burnout through organizational justice : customer support workers' experiences of customer injustice and emotional labor

Kim, Heewon; Leach, Rebecca B. - In: Management communication quarterly : an international … 35 (2021) 4, pp. 497-517

Persistent link: https://www.econbiz.de/10012661959

The prison : power, paradox, social support, and prestige ; a critical approach to addressing correctional officer burnout

Tracy, Sarah J. - In: The emotional organization : passions and power, (pp. 27-43). 2008

Persistent link: https://www.econbiz.de/10003574343

Sport officiating as aggression work : a positioning analysis of gendered emotion management

Zanin, Alaina C.; Marr, Chandler; Avalos, Brianna L. - In: Management communication quarterly : an international … 38 (2024) 3, pp. 415-445

Persistent link: https://www.econbiz.de/10014584874

Embodying emotional dirty work: a messy text of patrolling the border

Rivera, Kendra Dyanne; Tracy, Sarah J. - In: Qualitative Research in Organizations and Management: … 9 (2014) 3, pp. 201-222

Purpose – “Dirty work” is an embodied, emotional activity, and may best be expressed through narrative thick description. The purpose of this paper is to employ creative analytic techniques through a “messy text” for better understanding the tacit knowledge and emotionality of dirty...

Persistent link: https://www.econbiz.de/10014989207

Nightmares, demons, and slaves : exploring the painful metaphors of workplace bullying

Tracy, Sarah J.; Lutgen-Sandvik, Pamela; Alberts, Jess K. - In: The interrelationship of business and communication, (pp. 173-210). 2010

Persistent link: https://www.econbiz.de/10003948406

An OPPT-in approach to relational and emotional organizational communication pedagogy

Tracy, Sarah J.; Franks, Tara M.; Brooks, Margaret M.; … - In: Management communication quarterly : an international … 29 (2015) 2, pp. 322-328

Persistent link: https://www.econbiz.de/10010520318