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Frontline employee anger in response to customer incivility : antecedents and consequences

Li, Shanshi; Zhan, Jueying; Cheng, Bao; Scott, Noel - In: International journal of hospitality management 96 (2021), pp. 1-12

Persistent link: https://www.econbiz.de/10012585684

A comparative analysis of self-report and psychophysiological measures of emotion in the context of tourism advertising

Li, Shanshi; Walters, Gabby; Packer, Jan; Scott, Noel - In: Journal of travel research : a quarterly publication of … 57 (2018) 8, pp. 1078-1092

Persistent link: https://www.econbiz.de/10011938070

Using facial electromyography to test the peak-end rule in tourism advertising

Li, Shanshi; Walters, Gabby; Packer, Jan; Scott, Noel - In: Journal of hospitality & tourism research : JHTR ; the … 46 (2022) 1, pp. 55-77

Persistent link: https://www.econbiz.de/10012794063

Cognitive psychology and tourism research: state of the art

Skavronskaya, Liubov; Scott, Noel; Moyle, Brent; Le, Dung; … - In: Tourism Review 72 (2017) 2, pp. 221-237

Purpose This review aims to discuss concepts and theories from cognitive psychology, identifies tourism studies applying them and discusses key areas for future research. The paper aims to demonstrate the usefulness of cognitive psychology for understanding why tourists and particularly pleasure...

Persistent link: https://www.econbiz.de/10015034329