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Linking perceived organizational support to emotional labor

Mishra, Sushanta Kumar - In: Personnel review : a professional journal reporting new … 43 (2014) 6, pp. 845-860

Persistent link: https://www.econbiz.de/10010417258

Minimizing the cost of emotional dissonance at work : a multi-sample analysis

Mishra, Sushanta Kumar; Kumar, Kunal Kamal - In: Management decision : MD 54 (2016) 4, pp. 778-795

Persistent link: https://www.econbiz.de/10011481015

Linking core self-evaluation and emotional exhaustion with workplace loneliness : does high LMX make the consequence worse?

Anand, Payal; Mishra, Sushanta Kumar - In: International journal of human resource management 32 (2021) 10, pp. 2124-2149

Persistent link: https://www.econbiz.de/10012515726

Chapter 12 Exploring the Antecedent and Consequences of Authenticity of Emotional Expression

Mishra, Sushanta K. - In: What have we learned? : ten years on, (pp. 319-339). 2011

The study explores the antecedent and consequences of sales employees' authenticity of emotional expression during customer interactions. Based on a survey of 468 medical sales representatives (MSRs) in India, the study found a significant effect of authenticity of emotional expression on...

Persistent link: https://www.econbiz.de/10015378999

Chapter 4 Sales Employee's Emotional Labor: A Question of Image or Support

Mishra, Sushanta K. - In: What have we learned? : ten years on, (pp. 107-131). 2011

Based on a study of 523 medical sales representatives, the present study investigates the relationships among employees' perception about organizational image, organizational support, and the way they perform their emotional labor during customer interaction. As predicted, the study found...

Persistent link: https://www.econbiz.de/10015379007