Similar Search Results

Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306

Persistent link: https://www.econbiz.de/10010250181

Service attributes as drivers of behavioral loyalty in casinos : the mediating effect of attitudinal loyalty

Bilgihan, Anil; Madanoglu, Melih; Ricci, Peter - In: Journal of retailing and consumer services 31 (2016), pp. 14-21

Persistent link: https://www.econbiz.de/10011528470

Satisfaction and positive emotions : a comparison of the influence of hotel guests' beliefs and attitudes on their satisfaction and emotions

Sukhu, Anupama; Choi, Hyeyoon; Bujisic, Milos; … - In: International journal of hospitality management 77 (2019), pp. 51-63

Persistent link: https://www.econbiz.de/10011988431

"Hobson's choice" servicescape : consumer anxiety and enjoyment

Bujisic, Milos; Bogicevic, Vanja; Yang, Wan; Cobanoglu, … - In: The journal of consumer marketing 34 (2017) 7, pp. 577-590

Persistent link: https://www.econbiz.de/10011808311

The impact of servicescape on hedonic value and behavioral intentions : the importance of previous experience

Dedeoğlu, Bekir Bora; Bilgihan, Anil; Ye, Haobin; … - In: International journal of hospitality management 72 (2018), pp. 10-20

Persistent link: https://www.econbiz.de/10011872661

Emotion and cognition in customer experience : a mixed-method study on loyalty formation in the hospitality sector

Bujisic, Milos; Li, Yizhi; Bilgihan, Anil - In: Journal of hospitality and tourism insights 8 (2025) 4, pp. 1522-1545

Persistent link: https://www.econbiz.de/10015373095