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Understanding workplace boredom among service employees : qualitative insights and employee outcomes
Velasco, Franklin - In: Journal of managerial issues : JMI 29 (2017) 3, pp. 278-293
Persistent link: https://www.econbiz.de/10011735453
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The interplay of morality, emotional labor, and customer injustice : how salesperson experiences shape job satisfaction
Itani, Omar S.; Gabler, Colin B.; Kalra, Ashish; … - In: Industrial marketing management : the international … 124 (2025), pp. 162-174
Persistent link: https://www.econbiz.de/10015173337
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Can salesperson guilt lead to more satisfied customers? : findings from India
Gabler, Colin B.; Agnihotri, Raj; Itani, Omar S. - In: The journal of business & industrial marketing 32 (2017) 7, pp. 951-961
Persistent link: https://www.econbiz.de/10011773559
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301