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~subject:"Employee experience"
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Employee experience
Beziehungsmarketing
8
Dienstleistungssektor
8
Relationship marketing
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Service industry
8
Dienstleistungsqualität
7
Human Resource Management
7
Personalmanagement
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Service quality
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Customer satisfaction
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Dienstleistung
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Kundenzufriedenheit
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Services
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Theorie
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Theory
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Capital income
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Consumer behaviour
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Customer service
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Kapitaleinkommen
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Konsumentenverhalten
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Kundenservice
4
Cross-cultural management
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Dienstleistungsmanagement
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Forschung
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Interkulturelles Management
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Organizational behaviour
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Portfolio selection
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Portfolio-Management
3
Research
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Service management
3
Tourism
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Tourismus
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Verhalten in Organisationen
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Aktienmarkt
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Anforderungsprofil
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Auslandsaufenthalt
2
Betriebsklima
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Business start-up
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Customer experience
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Dienstleistungsmarketing
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Bowen, David E.
2
Andreassen, Tor W.
1
Caruelle, Delphine
1
De Keyser, Arne
1
Gustafsson, Anders
1
Kunz, Werner
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Larivière, Bart
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Sirianni, Nancy J.
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Voss, Christopher A.
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Journal of business research : JBR
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Journal of service management
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ECONIS (ZBW)
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"Service Encounter 2.0" : an investigation into the roles of technology, employees and customers
Larivière, Bart
;
Bowen, David E.
;
Andreassen, Tor W.
; …
- In:
Journal of business research : JBR
79
(
2017
),
pp. 238-246
Persistent link: https://www.econbiz.de/10011745302
Saved in:
2
Customer experience (CX), employee experience (EX) and human experience (HX) : introductions, interactions and interdisciplinary implications
Gustafsson, Anders
;
Caruelle, Delphine
;
Bowen, David E.
- In:
Journal of service management
35
(
2024
)
3
,
pp. 333-356
Persistent link: https://www.econbiz.de/10015078004
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