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The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention
Han, Su-Jin; Bonn, Mark Andrew; Cho, Meehee - In: International journal of hospitality management 52 (2016), pp. 97-106
Persistent link: https://www.econbiz.de/10011442825
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Hotel employee's artificial intelligence and robotics awareness and its impact on turnover intention : the moderating roles of perceived organizational support and competitive psychological climate
Li, Jun; Bonn, Mark Andrew; Ye, Ben Haobin - In: Tourism management : research, policies, practice 73 (2019), pp. 172-181
Persistent link: https://www.econbiz.de/10012004926
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The impact of CSR on relationship quality and relationship outcomes : a perspective of service employees
Lee, Yong-ki; Kim, Young; Lee, Kyung Hee; Li, Dong-xin - In: International journal of hospitality management 31 (2012) 3, pp. 745-756
Persistent link: https://www.econbiz.de/10009544313