Calvo-Mora, Arturo; Picón, Araceli; Ruiz, Carolina; … - In: International Journal of Operations & Production Management 34 (2013) 1, pp. 115-143
Purpose – This paper aims to advance in the knowledge of the EFQM model as a framework for implementing total quality management (TQM). To do so, the work identifies the soft-hard TQM factors in the EFQM model, investigates the relationships between these factors and analyses their influence...
