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Using patient satisfaction surveys to evaluate a public hospital organization
Fortsas, Vassilios; Grigoroudis, Evangelos; … - In: Multiple criteria decision aiding, (pp. 175-199). 2010
Persistent link: https://www.econbiz.de/10008647955
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Measuring e-insurance in Greece : the case of public insurance funds
Vozikis, Athanassios; Manolitzas, Panagiotis; … - In: Spudai / University of Piraeus : journal of economics … 59 (2009) 1/2, pp. 85-99
Persistent link: https://www.econbiz.de/10010200272
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Developing a strategy evaluation system for healthcare organisations
Grigoroudis, Evangelos; Orfanoudaki, E.; Zopounidis, … - In: Multiple criteria decision aiding, (pp. 139-174). 2010
Persistent link: https://www.econbiz.de/10008647958
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Linking customer satisfaction, employee appraisal, and business performance: an evaluation methodology in the banking sector
Grigoroudis, Evangelos; Tsitsiridi, Elpida; Zopounidis, … - In: Operations research models in banking management, (pp. 5-27). 2013
Persistent link: https://www.econbiz.de/10009739307
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Customer satisfaction evaluation : methods for measuring and implementing service quality
Grēgorudēs, Euangelos; Siskos, Yannis - 2010
Persistent link: https://www.econbiz.de/10003874879
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Energy sustainability : a definition and assessment model
Grēgorudēs, Euangelos; Kouikoglou, Vassilis S.; … - In: Operational research : an international journal 21 (2021) 3, pp. 1845-1885
Persistent link: https://www.econbiz.de/10012621715
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Customer Satisfaction Evaluation : Methods for Measuring and Implementing Service Quality
Grēgorudēs, Euangelos - 2010
Persistent link: https://www.econbiz.de/10014275097
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Customer Satisfaction Evaluation : Methods for Measuring and Implementing Service Quality
Grēgorudēs, Euangelos - 2010
Basic Methodological Approaches -- Other Methodological Approaches -- MUSA: Multicriteria Satisfaction Analysis -- Extensions of the MUSA Method -- Advanced Topics on the MUSA Method -- Customer Satisfaction Surveys and Barometers -- Applications in Business Organizations -- Customer...
Persistent link: https://www.econbiz.de/10013521291