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FLE adaptability in high contact and high customisable services : theoretical underpinnings and conceptual model
Sony, Michael; Mekoth, Nandakumar - In: International journal of services and operations management 19 (2014) 1, pp. 49-82
Persistent link: https://www.econbiz.de/10010474492
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The mediation role of frontline employee adaptability between service orientation and job outcomes : evidence from Indian power sector
Sony, Michael; Mekoth, Nandakumar - In: International journal of business excellence 11 (2017) 3, pp. 357-380
Persistent link: https://www.econbiz.de/10011734407
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The relationship between emotional intelligence, frontline employee adaptability, job satisfaction and job performance
Sony, Michael; Mekoth, Nandakumar - In: Journal of retailing and consumer services 30 (2016), pp. 20-32
Persistent link: https://www.econbiz.de/10011473126
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Workplace spirituality, frontline employee adaptability and job outcomes : an empirical study
Sony, Michael; Mekoth, Nandakumar - In: International journal of process management and … 7 (2017) 4, pp. 437-465
Persistent link: https://www.econbiz.de/10011857484