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The development and application of information system driven value creation in Indian financial services sector
Harold, Lawrence; Thenmozhi, M. - In: International journal of business information systems : … 17 (2014) 2, pp. 198-220
Persistent link: https://www.econbiz.de/10010478605
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Complaint management : comparison between traditional and digital banks and the benefits of using management systems for improvement
Pio, Pedro G. C.; Sigahi, Tiago; Rampasso, Izabela Simon; … - In: The international journal of productivity and … 73 (2024) 4, pp. 1050-1070
Persistent link: https://www.econbiz.de/10014512361
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Study of Banking Services Provided by Banks in India
Haralayya, Dr. Bhadrappa - 2021
construction and the various types of bank administrations provided by forefront banks …
Persistent link: https://www.econbiz.de/10013222100
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IS/IT success factors in financial services sector in India : a process model perspective
Harold, Lawrence; Thenmozhi, M. - In: Praj̄nȧn : journal of social and management sciences 44 (2015) 3, pp. 225-250
Persistent link: https://www.econbiz.de/10011444603
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Flexible Bürokratie : zur Logik aktueller Rationalisierungtendenzen bei Finanzdienstleistern
Dose, Carsten - 2006 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002678226
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Crm in Financial Services Sector : An Investigation into Call Center Service Levels
Saxena, Arun - 2007
Today's customer is empowered by information and choice. This presents new challenges to companies, who in their quest to acquire, retain and service customers are adopting Customer Relationship Management (CRM) in a big way, and changing their business approach from being 'Product centric' to...
Persistent link: https://www.econbiz.de/10014053621
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The Impact of Seller-Buyer Relationship Quality in the Financial Service Industry
Chen, Xianglin - 2021
an (a) financial service industry. The aim of the research investigate factors affecting relationship quality between … instrument with the multiple regression analysis and employed the SPSS 23.0 version software. The paper has been argued customer … to examine customer relationship quality between buyer and seller perceptions of the influence of the various factors on …
Persistent link: https://www.econbiz.de/10013235549
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The Impact of Seller-Buyer Relationship Quality in the Financial Service Industry
Chen, Xianglin - 2021
an (a) financial service industry. The aim of the research investigate factors affecting relationship quality between … instrument with the multiple regression analysis and employed the SPSS 23.0 version software. The paper has been argued customer … examine customer relationship quality between buyer and seller perceptions of the influence of the various factors on …
Persistent link: https://www.econbiz.de/10013235550
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The Impact of Seller-Buyer Relationship Quality in the Financial Service Industry
Chen, Xianglin - 2021
an (a) financial service industry. The aim of the research investigate factors affecting relationship quality between … instrument with the multiple regression analysis and employed the SPSS 23.0 version software. The paper has been argued customer … to examine customer relationship quality between buyer and seller perceptions of the influence of the various factors on …
Persistent link: https://www.econbiz.de/10013235551
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FinTech and the customer experience : how to embrace change in macedonian banking industry?
Hristova, Snezhana; Stevčevska-Srbinoska, Dušica; … - In: AICEI proceedings 17 (2022), pp. 208-216
Over the last decade, modern, disruptive innovation and FinTech services have been developing rapidly and are becoming widely used in the banking industry, thereby transforming financial services for customers with both positive and negative implications. Our paper contributes to identifying the...
Persistent link: https://www.econbiz.de/10014229915