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Spurring competitiveness, social and economic performance of family-owned SMEs through social entrepreneurship; a multi-analytical SEM & ANN perspective

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Improving Performance and Enhancing Competitiveness

Siti-Nabiha, Abdul Khalid - 2013

Cover -- Half Title Page -- Title Page -- Copyright Page -- Contents Page -- Preface -- Introduction -- Case 1: Improving Customer Satisfaction on Delivery and Distribution Management in a Manufacturing Company - Suhaimi Jamal Tan Cheng Ling -- Case 2: Enhancing Service Desk Performance in...

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