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Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung; King, Ceridwyn; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 3, pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
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Technology-enabled services : importance and role of technology readiness
Wang, Ying; Sparks, Beverley - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 1, pp. 19-33
Persistent link: https://www.econbiz.de/10010360857
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Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin; Sparks, Beverley - In: Journal of travel and tourism marketing 27 (2010) 6, pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
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The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 1, pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
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Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of travel research : a quarterly publication of … 56 (2017) 5, pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
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What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying; So, Kevin Kam Fung; Sparks, Beverley - In: Journal of hospitality & tourism research : JHTR ; the … 41 (2017) 7, pp. 771-796
Persistent link: https://www.econbiz.de/10011746974