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Learning from the pioneering founders of the service research field
Bowen, David E.; Fisk, Raymond P.; Bateson, John E. G.; … - In: Journal of service management 34 (2023) 4, pp. 605-630
Persistent link: https://www.econbiz.de/10014338196
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The science of service systems
Demirkan, Haluk (contributor); Chase, Richard B. (contributor) - 2011
Persistent link: https://www.econbiz.de/10009126753
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Service science : the opportunity to re-think what we know about service design
Voss, Christopher A.; Hsuan Mikkola, Juliana - In: The science of service systems, (pp. 231-244). 2011
Persistent link: https://www.econbiz.de/10009127301
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Service research priorities in a rapidly changing context
Ostrom, Amy L.; Parasuraman, A.; Bowen, David E.; … - In: Journal of service research : JSR 18 (2015) 2, pp. 127-159
Persistent link: https://www.econbiz.de/10011283713
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Reflections on context in service research
Voss, Christopher A.; Perks, Helen; Sousa, Rui; Witell, Lars - In: Journal of service management 27 (2016) 1, pp. 30-36
Persistent link: https://www.econbiz.de/10011482107
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Handbook of metrics for research in operations management : multi-item measurement scales and objective items
Roth, Aleda V. (contributor) - 2008
Persistent link: https://www.econbiz.de/10004896673