Paulin, Michèle; Ferguson, Ronald J.; Payaud, Marielle - In: International Journal of Bank Marketing 18 (2000) 7, pp. 328-337
This paper has four purposes. First, it points out and explains why the Market‐type culture, is not the culture type most conducive to business performance. This Market‐type culture reflects mainly a Transactional approach to the market rather than a longer term Relational approach to...