Grocery shopping is an essential and routine activity. Although long regarded the responsibility of the female spouse, modern social and demographic shifts are causing men to become more engaged in this task. This is the first study to analyse gender differences with respect to the criterion of...

Family grocery shopping is the accepted domain of women; however, modern social and demographic movements challenge traditional gender roles with in the family structure. Men now engage in grocery shopping more freely and frequently, yet the essence of male shopping behaviour and beliefs present...

lnformation technology (IT) and, in particular, the Internet is dramatically impacting on the services sector. This paper specifically investigates the relative impact of several forms of internet use on perceived performance for two groups of service organisations - retail service firms and...

Purpose – This study seeks to assess the psychometric properties of SERVQUAL, a prevalent instrument for measuring service quality within the “place” context of a shopping mall. Since, appearing in the management and marketing literature, this instrument has proved popular amongst...

Purpose – The purpose of this paper is to analyze the patterns and dynamics of the diffusion of modern food retail in India. Design/methodology/approach – The paper is based on detailed sales data from retail chains in India, short case studies of retail chains, and review of literature....

Purpose – The purpose of this paper is to analyze the patterns and dynamics of the diffusion of modern food retail in India. Design/methodology/approach – The paper is based on detailed sales data from retail chains in India, short case studies of retail chains, and review of literature....

Purpose – To investigate the integration process of retailer's information technology strategy within logistics strategy and to find out those aspects of the retailer's distribution and operational performance that are mostly influenced via that integration. Design/methodology/approach – A...

Purpose – The purpose of this paper is to investigate Chinese food retailers' positioning strategies. Specifically, retail segments and critical factors related to the nature of the food supplier relationships that may be influenced by the positioning strategies are investigated....