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The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle; Kwon, Hyunji; Frost, Ann C. - In: ILR review : the journal of work and policy 62 (2008/09) 4, pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
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The Effects of Institutional and Organizational Characteristics on Work Force Flexibility : Evidence from Call Centers in Three Liberal Market Economies
Van Jaarsveld, Danielle; Kwon, Hyunji; Frost, Ann C. - 2010
This comparative study examines survey data from 464 call centers in the United States, 167 in the United Kingdom, and 387 in Canada to explore two questions: whether institutional differences shape employers’ choices of ways to improve work force flexibility, both numerical and functional;...
Persistent link: https://www.econbiz.de/10014187915