The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Year of publication: |
2009
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Authors: | Van Jaarsveld, Danielle ; Kwon, Hyunji ; Frost, Ann C. |
Published in: |
ILR review : the journal of work and policy. - Thousand Oaks, Calif. : Sage Publications, ISSN 0019-7939, ZDB-ID 218617-2. - Vol. 62.2008/09, 4, p. 573-601
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Subject: | Callcenter | Call centre | Personalmanagement | Human Resource Management | Institutionenökonomik | Institutional economics | Kündigungsschutz | Dismissal protection | Gewerkschaftsmitgliedschaft | Union membership | Teilzeitarbeit | Part-time employment | Großbritannien | United Kingdom | USA | United States | Kanada | Canada | 2003-2006 |
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