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What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector

Liao, Ying Ying; Soltani, Ebrahim; Yeow, Pamela - In: Total quality management & business excellence : an … 25 (2014) 11, pp. 1295-1317

Persistent link: https://www.econbiz.de/10010468785

Agents of change : insights from three case studies of hospital transformations

Tucker, Danielle A.; Cirella, Stefano - In: Research in organizational change and development : an … 26 (2018), pp. 307-340

Persistent link: https://www.econbiz.de/10011927029

Public sector organizational failure : a study of collective denial in the UK national health service

Hendy, Jane; Tucker, Danielle A. - In: Journal of business ethics : JBE 172 (2021) 4, pp. 691-706

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Agents of Change: Insights from Three Case Studies of Hospital Transformations

Tucker, Danielle A.; Cirella, Stefano - In: Research in organizational change and development, (pp. 307-340). 2018

In the context of organizational change, identifying, and organizing the various roles of change agents remains a challenge for practitioners and scholars alike. This chapter examines how different agents can enable an effective change process. Empirical evidence from three hospitals illustrates...

Persistent link: https://www.econbiz.de/10015093622

How does policy alienation develop? : exploring street-level bureaucrats' agency in policy context shift in UK telehealthcare

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Persistent link: https://www.econbiz.de/10013397555

Delivering "effortless experience" across borders : managing internal consistency in professional service firms

Segal-Horn, Susan; Dean, Alison - In: Journal of world business : JWB 44 (2009) 1, pp. 41-50

Persistent link: https://www.econbiz.de/10003806320