What sparks quality-driven change programmes in not-for-profit service sector? : some evidence from the voluntary sector
Year of publication: |
2014
|
---|---|
Authors: | Liao, Ying Ying ; Soltani, Ebrahim ; Yeow, Pamela |
Published in: |
Total quality management & business excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 25.2014, 11, p. 1295-1317
|
Subject: | quality management | voluntary sector | case study | UK | Nonprofit-Organisation | Nonprofit organization | Großbritannien | United Kingdom | Qualitätsmanagement | Quality management | Ehrenamtliche Arbeit | Voluntary work | Dienstleistungssektor | Service industry |
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