Managing service quality: the managers' orientations and their consequences : case study evidence of current practice
Ebrahim Soltani, Ying-Ying Liao, Abhilasha Singh and Wei-Yuan Wang
| Year of publication: |
2010
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|---|---|
| Authors: | Soltani, Ebrahim ; Liao, Ying Ying ; Singh, Abhilasha ; Wang, Wei-yuan |
| Published in: |
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence. - Abingdon, Oxfordshire : Routledge, ISSN 1478-3363, ZDB-ID 2101779-7. - Vol. 21.2010, 5/6, p. 673-685
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| Subject: | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal ; Fallstudie ; Case study |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://ebvufind01.dmz1.zbw.eu/10003995859