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Two component customer relationship management model for healthcare services

Chahal, Hardeep - In: Managing service quality : MSQ ; an international journal 20 (2010) 4, pp. 343-365

Persistent link: https://www.econbiz.de/10008655293

Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement

Chahal, Hardeep; Kumari, Neetu - In: Management Research Review 34 (2011) 6, pp. 626-648

Purpose – This paper aims to examine the three dynamics of customer relationship management (CRM), namely, service quality (SQ), customer satisfaction (CS) and customer loyalty (CL) (long‐term relationship) in the healthcare sector. It specifically investigates the effects of physical...

Persistent link: https://www.econbiz.de/10014952078

Rural health care services and patient satisfaction

Sharma, Ravindra D.; Chahal, Hardeep - In: Journal of rural development 22 (2003) 3, pp. 363-379

Persistent link: https://www.econbiz.de/10001911927

Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context

Chahal, Hardeep; Kumari, Neetu - In: Journal of Indian business research 2 (2010) 4, pp. 230-255

Persistent link: https://www.econbiz.de/10008934309