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Deploying Lean Six Sigma framework in a healthcare organisation : a case experience

Swarnakar, Vikas; Singh, A. R.; Tiwari, Anil Kr - In: International journal of six sigma and competitive … 13 (2021) 4, pp. 412-434

Persistent link: https://www.econbiz.de/10012990442

Mohalla clinic : a case on healthcare service operations and quality

Prashar, Anupama - In: Vision : the journal of business perspective 27 (2023) 4, pp. 538-552

Persistent link: https://www.econbiz.de/10014365974

Supply chain management and its effect on health care service quality : quantitative evidence from Jordanian private hospitals

Al-Saa'da, Raeeda Jamal; Taleb, Yara Khald Abu; … - In: Journal of management and strategy : JMS 4 (2013) 2, pp. 42-51

Persistent link: https://www.econbiz.de/10010227712

Selective halo effects arising from improving the interpersonal skills of frontline employees

Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502

Persistent link: https://www.econbiz.de/10010203520

The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach

Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907

Persistent link: https://www.econbiz.de/10010393800

Financing and funding health care : optimal policy and political implementability

Nuscheler, Robert; Roeder, Kerstin - 2014

Health care financing and funding are usually analyzed in isolation. This paper combines the corresponding strands of the literature and thereby advances our understanding of the important interaction between them. We investigate the impact of three modes of health care financing, namely,...

Persistent link: https://www.econbiz.de/10010383333

The role, measurement, and impact of volunteerism in hospitals

Hotchkiss, Renee Brent; Unruh, Lynn Y.; Fottler, Myron D. - In: Nonprofit and voluntary sector quarterly 43 (2014) 6, pp. 1111-1128

Persistent link: https://www.econbiz.de/10010463437

Measuring customer service in a private hospital

Bisschoff, Christo; Clapton, Hannes - In: Problems and perspectives in management : PPM ; … 12 (2014) 4, pp. 43-54

Persistent link: https://www.econbiz.de/10010511554

A framework to identify service quality determinants of IT enabled scalable ventures : a study from Indian context

Basu, Rana; Bhola, Prabha - In: Journal of information & knowledge management : JIKM 13 (2014) 4, pp. 1-14

Persistent link: https://www.econbiz.de/10010495813

Life is all about timing : an examination of differences in treatment quality for trauma patients based on hospital arrival time

Anderson, David; Gao, Guodong; Golden, Bruce - In: Production and operations management : an international … 23 (2014) 12, pp. 2178-2190

Persistent link: https://www.econbiz.de/10010479075