Selective halo effects arising from improving the interpersonal skills of frontline employees
Tracey S. Dagger; Peter J. Danaher; Jillian C. Sweeney; Janet R. McColl-Kennedy
| Year of publication: |
2013
|
|---|---|
| Authors: | Dagger, Tracey S. ; Danaher, Peter J. ; Sweeney, Jillian C. ; McColl-Kennedy, Janet R. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 16.2013, 4, p. 488-502
|
| Subject: | customer service | employee-customer interaction | service quality | attribute evaluability | spillover | field experiment | health care | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Kundenzufriedenheit | Customer satisfaction | Feldforschung | Field research | Gesundheitsversorgung | Health care |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010203520