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An examination of the association between service convenience flexibility in healthcare delivery systems and patient satisfaction

Kumar, Pradeep; Bera, Sasadhar; Chakraborty, Shibashish - In: South Asian journal of management : SAJM 24 (2017) 4, pp. 35-54

Persistent link: https://www.econbiz.de/10011888095

Medical tourism service quality : finally some empirical findings

Noor Hazilah Abd Manaf; Hussin, Husnayati; Jahn Kassim, … - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 1017-1028

Persistent link: https://www.econbiz.de/10011440785

The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach

Vassiliadis, Chris A.; Fotiadis, Anestis K.; … - In: Total quality management & business excellence : an … 25 (2014) 8, pp. 897-907

Persistent link: https://www.econbiz.de/10010393800

A five-senses perspective to quality in hospitals

Ugolini, Marta Maria; Rossato, Chiara; Baccarani, Claudio - In: The TQM journal : the international review of … 26 (2014) 3, pp. 284-299

Persistent link: https://www.econbiz.de/10010341264

Conceptions of patients and their roles in healthcare : insights from everyday practice and service improvement : guest editorial

McDermott, Aoife; Pedersen, Anne Reff - In: Journal of health organization and management 30 (2016) 2, pp. 194-206

Persistent link: https://www.econbiz.de/10011580647

What patients do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals

Boaz, Annette; Robert, Glenn; Locock, Louise; Sturmey, … - In: Journal of health organization and management 30 (2016) 2, pp. 258-278

Persistent link: https://www.econbiz.de/10011580736

Constructions of the patient in healthcare communications : six patient figures

Pors, Anja Svejgaard - In: Journal of health organization and management 30 (2016) 2, pp. 279-298

Persistent link: https://www.econbiz.de/10011580742

Structuring incentives within accountable care organizations

Frandsen, Brigham; Rebitzer, James B. - In: The journal of law, economics, & organization 31 (2015), pp. 77-103

Persistent link: https://www.econbiz.de/10011569582

Quality of experience in relation to personal informatics tools : the analysis and modelling of quality of experience for IoT

Shin, Dong-Hee - 2017

The exponential growth of services via personal informatics (PI) is making it increasingly important to cater to the quality expectations of end users. Quality of experience (QoE) becomes the guiding paradigm for managing quality provisioning and application design in PI. This study examines the...

Persistent link: https://www.econbiz.de/10011750441

Developing Internet of Things-related ISO 10001 Hand Hygiene Privacy Codes in healthcare

Ortiz, María Belén; Karapetrovic, Stanislav - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1194-1210

Persistent link: https://www.econbiz.de/10014321611