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Why do frontline employees speak up on behalf of customers? : the influence of supervisors versus coworkers and the role of intrapersonal factors

Gazzoli, Gabriel; Shabazz, Siddeeq M.; Arnold, Todd J.; … - In: Journal of business research : JBR 156 (2023), pp. 1-13

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The influences of collectivism in hospitality work settings

Magnini, Vincent P.; Hyun, Sunghyup Sean; Kim, Peter … - In: International journal of contemporary hospitality management 25 (2013) 6, pp. 844-864

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The emancipatory approach in hospitality research on employees with disabilities : an auto-ethnographic research note

Doan, Tin; Kim, Peter Beomcheol; Mooney, Shelagh; Vo, … - In: The Cornell hospitality quarterly 62 (2021) 1, pp. 46-61

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Predicting hospitality employees' safety performance behaviors in the COVID-19 pandemic

Kim, Seontaik; Kim, Peter Beomcheol; Lee, Gyumin - In: International journal of hospitality management 93 (2021), pp. 1-12

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A meta-analysis of antecedents of pro-environmental behavioral intention of tourists and hospitality consumers

Lin, Mao-Tang; Zhu, Dan; Liu, Claire; Kim, Peter Beomcheol - In: Tourism management : research, policies, practice 93 (2022), pp. 1-15

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Hospitality employees' technology adoption at the workplace : evidence from a meta-analysis

Guo, Qiang; Zhu, Dan; Lin, Mao-Tang; Li, Fangxuan; Kim, … - In: International journal of contemporary hospitality management 35 (2023) 7, pp. 2437-2464

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The impact of emotional intelligence on hospitality employees' work outcomes : a systematic and meta-analytical review

Zhu, Dan; Doan, Tin; Kanjanakan, Pattamol; Kim, Peter … - In: Journal of hospitality marketing & management 31 (2022) 3, pp. 326-347

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How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective

Park, In-Jo; Hai, Shenyang; Kim, Peter Beomcheol - In: Journal of hospitality & tourism research : JHTR ; the … 47 (2023) 8, pp. 1371-1398

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