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Hospital
India
23
Indien
19
Beziehungsmarketing
14
Consumer behaviour
14
Konsumentenverhalten
14
Relationship marketing
14
Firm performance
12
Unternehmenserfolg
12
Brand image
9
Customer satisfaction
9
Dienstleistungsqualität
9
Markenimage
9
Service quality
9
Krankenhaus
8
Brand management
7
Kundenzufriedenheit
7
Markenführung
7
KMU
5
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5
Marketingmanagement
5
Nachhaltige Entwicklung
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Performance-Messung
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Strategic management
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Strategisches Management
4
business performance
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Corporate Social Responsibility
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English
8
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Chahal, Hardeep
8
Kumari, Neetu
4
Gupta, Mahesh Chander
3
Lonial, Subhash
2
Bala, Madhu
1
Cheng, T. C. E.
1
Mehta, Shivani
1
Raina, Swati
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International journal of pharmaceutical and healthcare marketing : IJPHM
2
Health marketing quarterly
1
International journal of production research
1
International journal of services and operations management : IJSOM
1
Journal of business research : JBR
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Management research review
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ECONIS (ZBW)
8
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1
Evaluating customer relationship dynamics in healthcare sector through indoor patients' judgement
Chahal, Hardeep
;
Kumari, Neetu
- In:
Management research review
34
(
2011
)
6
,
pp. 626-648
Persistent link: https://www.econbiz.de/10009247602
Saved in:
2
Consumer perceived value and consumer loyalty in the healthcare sector
Chahal, Hardeep
;
Kumari, Neetu
- In:
Journal of relationship marketing : innovations & …
10
(
2011
)
2
,
pp. 88-112
Persistent link: https://www.econbiz.de/10009248150
Saved in:
3
Service quality and performance in the public health-care sector
Chahal, Hardeep
;
Kumari, Neetu
- In:
Health marketing quarterly
29
(
2012
)
3
,
pp. 181-205
Persistent link: https://www.econbiz.de/10009657687
Saved in:
4
Modeling patient satisfaction construct in the Indian health care context
Chahal, Hardeep
;
Mehta, Shivani
- In:
International journal of pharmaceutical and healthcare …
7
(
2013
)
1
,
pp. 75-92
Persistent link: https://www.econbiz.de/10009752649
Saved in:
5
Consumer perceived value : the development of a multiple item scale in hospitals in the Indian context
Chahal, Hardeep
;
Kumari, Neetu
- In:
International journal of pharmaceutical and healthcare …
6
(
2012
)
2
,
pp. 167-190
Persistent link: https://www.econbiz.de/10009568634
Saved in:
6
Operational flexibility in hospitals : scale development and validation
Chahal, Hardeep
;
Gupta, Mahesh Chander
;
Lonial, Subhash
- In:
International journal of production research
56
(
2018
)
10
,
pp. 3733-3755
Persistent link: https://www.econbiz.de/10011888125
Saved in:
7
Operational flexibility-entrepreneurial orientation relationship : effects and consequences
Chahal, Hardeep
;
Gupta, Mahesh Chander
;
Lonial, Subhash
; …
- In:
Journal of business research : JBR
105
(
2019
),
pp. 154-167
Persistent link: https://www.econbiz.de/10012128494
Saved in:
8
How operational capability affects hospital performance? : role of environmental turbulence
Chahal, Hardeep
;
Gupta, Mahesh Chander
;
Bala, Madhu
; …
- In:
International journal of services and operations …
49
(
2024
)
2
,
pp. 221-248
Persistent link: https://www.econbiz.de/10015073030
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