Purpose – The purpose of this paper is to determine the relationship between QSC (quality, service and cleanliness) inspection scores and financial performance in quick service restaurants. Design/methodology/approach – Restaurant QSC inspection data were collected from 25 quick service...

Purpose – The purpose of this paper is to understand several key issues regarding technology strategies for the lodging industry, including the use and impact of technology, technology adoption and implementation, the role of organization technology environment in technology use, channel...

Purpose – The purpose of this paper is to propose and apply a conceptual model that can be used to evaluate the functional performance of hospitality and tourism websites. This model will evaluate the websites from the perspective of information provision, communication, transactions,...

Purpose – The purpose of this summary is to review the question: What have we learned about the impact of technology in hospitality operations? Design/methodology/approach – The summary considers the contribution made by each theme issue article to an overall understanding of the impact of...