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Can customers detect script usage in service encounters? : an experimental video analysis
Victorino, Liana; Verma, Rohit; Bonner, Bryan L.; … - In: Journal of service research : JSR 15 (2012) 4, pp. 390-400
Persistent link: https://www.econbiz.de/10009673029
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Where should I locate my hotel? : an in-depth analysis of the cluster effect on hotel performance
Peiró-Signes, Angel; Segarra-Oña, Marival; Verma, Rohit; … - In: Agglomeration and firm performance, (pp. 95-122). 2018
Persistent link: https://www.econbiz.de/10011991166
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How does concentration affect hotels' performance? : an empirical study of USA panel data
Segarra-Oña, Marival; Peiró-Signes, Angel; Verma, Rohit - In: Tourist clusters, destinations and competitiveness : …, (pp. 124-135). 2016
Persistent link: https://www.econbiz.de/10011458459
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Mobile technology adoption among hotels : Managerial issues and opportunities
Han, Spring H.; Lee, Jungwoo; Edvardsson, Bo; Verma, Rohit - In: Tourism management perspectives : TMP 38 (2021), pp. 1-9
Persistent link: https://www.econbiz.de/10012591895
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Strategy divergence and performance polarization in the hotel industry
Kim, Changhee; Shin, Jaeho; Yang, Hongsuk; Bang, Dohyung; … - In: The Cornell hospitality quarterly 66 (2025) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10015187640