This paper presents a methodology that determines the role of design in calculating the efficiency of service delivery processes. The efficiency of these processes is determined by using a variation of frontier estimation (DEA-like) techniques. The methodology is then applied to a particular...

Over the past decade, the Alfred P. Sloan Foundation has sponsored a series of industry studies, the aim of which is to understand how technology and human resources practices blend together to create high-performance workplaces and competitive industries. This report summarizes the first year...

Information technology has altered the way companies manage their supply chains, and has resulted in a variety of new inter-organizational logistics management approaches. Many partners who are adjacent on the supply chain can both gain from sharing information that was previously accessible to...

We examine incentives to manage accounting information within 63 property-liability insurance compagny conversions from mutual ownership to common stock charter.