Purpose – The purpose of this paper is to determine, first, the level to which ISO 9001 certified manufacturing companies adopt process management and improve quality, second, the latent factors of process management and quality improvement, and finally, the relationships between the latent...

Purpose – The purpose of this paper is to examine perceptions of the implementation of the ISO 9001:2000 standard in the food sector in Greece. Design/methodology/approach – Research was conducted in 97 Greek food companies certified to ISO 9001:2000, using the questionnaire method and aimed...

Purpose – The purpose of this paper is to review and classify the main findings of the studies undertaken on ISO 9001:2000 certified companies and to present future research proposals. Design/methodology/approach – A comprehensive literature review is carried out focusing on research papers...