Attempts to capture the varied conceptualizations of industries by researchers and to provide some perspectives from which to understand the concepts, evolution and implementation of TQM. A case study of TQM implementation is presented and the implications for developing economies are highlighted.

Attempts to explain the dimensions of total quality management (TQM) in service systems. There are varied perspectives in conceptualizating, articulating and implementing TQM in a very large umber of differentiated service organizations. Aims to synthesize these perspectives and present an...