Provides a synthesis of total quality management literature by identifying eight critical factors and supporting performance measures of total quality management in a manufacturing environment. Develops the factors and measurements using data from available literature. Contends that the approach...

Provides an integrated model that can be used as a framework by organizations planning to implement new technology systems. The inputs of this model were obtained by a brainstorming session of MBA students, interviews with several local computer vendors, and a review of the current literature....

Presents an application of the Toyota Production System (TPS) in a manufacturing environment. By means of a case study, discusses the most important elements of TPS, the strategies used by the company for implementing TPS, and the significant benefits that were accrued in manufacturing...

Offers an integrative perspective of quality function deployment (QFD), including its benefits and shortcomings. By developing a model that includes within it the antecedents as well as the components of QFD and the potential gains accruing to an organization from QFD, clarifies this competitive...

Demonstrates how the Career Services Department of Grand Valley State University was able to implement simple quality principles and tools for improving its Employment Bulletin process. Discusses the overall goal which was to reduce costs and to improve the efficiency of the overall process, and...

The aim of this study is to identify and interpret the critical factors and performance measures of TQM. Based on extensive review of prescriptive, conceptual, practitioner, and empirical literature; we were able to identify seven critical factors and more than 45 performance measures of TQM. A...

Discusses the steps taken by Laser Inc. in the development and implementation of a statistical process control (SPC) system for two specific production lines. The SPC programme included a total of 16 steps. Explains each of these steps. Suggests that they are comprehensive in nature and can be...