With the advancement of technology and growth in internet penetration, the banking sector has developed different channels to customer for their banking needs such as ATM, internet banking and tele-banking. Internet banking is based on the uses of the internet and mainly used in urban areas. It...

The right to adequate housing is recognised as a basic human right by the United Nations and its constituent bodies. Although India is a signatory to many international covenants in this regard, it has neither a rural housing policy nor mechanisms to monitor the realisation of the right to...

The aim of this paper is to understand the impact of ATM services on the customer satisfaction in Indian banking sector. The study has used the primary data of customer satisfaction survey (N = 400). The data was collected using a structured questionnaire designed to ascertain the satisfaction...