e-Governance is the provision of all government services to citizens of a country with the use of technology. For the proper dissemination and use of services, Internet today has become an important element. To better provide these services, the government needs an idea about the usage level of...

With rapid developments in information technology, the way in which the banks are reaching out to customers has changed. Banks all over the world are adopting multiple channel strategies. The right combination of banking channels can be arrived at only with a proper understanding of the...