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ECONIS (ZBW)
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1
Services and employment : explaining the US-European gap
Gregory, Mary
(
ed.
);
Salverda, Wiemer
(
contributor
); …
-
2007
Persistent link: https://www.econbiz.de/10003398375
Saved in:
2
The US-European gap in service employment and demand : the research agenda
Salverda, Wiemer
;
Schettkat, Ronald
- In:
Services and employment : explaining the US-European gap
,
(pp. 15-41)
.
2007
Persistent link: https://www.econbiz.de/10003495369
Saved in:
3
Employment differences in distributions : wages, productivity, and demand
Glyn, Andrew
;
Möller, Joachim
;
Salverda, Wiemer
; …
- In:
Services and employment : explaining the US-European gap
,
(pp. 141-175)
.
2007
Persistent link: https://www.econbiz.de/10003495411
Saved in:
4
Service included? : Services and the US-European employment gap
Gregory, Mary
;
Salverda, Wiemer
;
Schettkat, Ronald
- In:
Services and employment : explaining the US-European gap
,
(pp. 217-229)
.
2007
Persistent link: https://www.econbiz.de/10003495419
Saved in:
5
Service work : critical perspectives
Korczynski, Marek
(
ed.
)
-
2009
-
1. publ.
Persistent link: https://www.econbiz.de/10003683006
Saved in:
6
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
7
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
8
Incorporating human resource management initiatives into customer services : empirical evidence from Chinese manufacturing firms
Feng, Taiwen
;
Wang, Dan
;
Prajogo, Daniel
- In:
Industrial marketing management : the international …
43
(
2014
)
1
,
pp. 126-135
Persistent link: https://www.econbiz.de/10010359366
Saved in:
9
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
10
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
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